Syntech

This week I had a problem with a DVR and popped in and spoke to Christian who asked me to bring the unit in to be tested. Unfortunately it turned out that I needed to replace the unit.

I placed an order for a new unit and asked them to get it to Christian to transfer the hard drive from the old unit. This was done and the drive formatted and tested. Christian then made sure that I could access the DVR via the network. I would like to express my sincere thanks to both Shauntino and Jed in sales for the professional way that the handled my problem and ensured that I left totally satisfied.

Especially, I would like to Thank Christian for the professional and friendly way I was treated. He certainly went out of his way and I really appreciated it. You may pass my thanks on to these guys. I have been in sales for 36 years and one of the earliest things I was told was that there are only two rules when it comes to customer. Rule 1 – The customer is always right. Rule 2 – If the customer is wrong see rule 1.

I think these guys are truly customer orientated.

As we work through each month, trying to meet client deadlines, sales targets and remain somewhat sane, I get to the end of each week thinking about who has been our best supplier. I’d just like to tell you about Syntech is often up there close to the top of my personal “best suppliers of the week” list. Your staff respond promptly to regular quote enquiries, you generally ship promptly and your logistics service leaves us in no doubt whatsoever as to where the stock is (they’re probably a bit over-enthusiastic in this regard!) prior to its delivery into our eager hands. We also receive excellent technical support from your team when selecting gear for our clients. Your product offering is exciting and technologically matched to our business, so we tend to go to your team first. Areas for improvement: a visiting sales rep in Durban to keep us abreast of new technology, and short-term credit facilities so we can get stock with our having to do banking thing before shipping. Otherwise, you’re all good. Thank you for making our lives a little bit easier in a challenging business world.

“Team Syntech – Always a pleasure to do business with. Thoroughly professional, operationally excellent and strategically focussed. We love our customers and our customers love your brands – a marriage destined for success. As ever, we look forward to doing business with the team and seeing which boundaries we can push together”

“I would just like to take this opportunity to let you know that we are very happy to have Dean as our account manager, he is always on top of his game, his response times are phenomenal and he has a high level of product knowledge. In fact we have only had great dealings with all the staff at Syntech.”

Firstly i want to thank you and your seniors, technicians for the best service ever, so happy to see that there is still organisations that care about the end user. I walk into your building yesterday and was welcomed with smiles and friendliness from everyone. Best of all was that i was assisted immediately and staff kept asking if i was being assisted. Thank you so much for sorting out my gaming case, the technician (did not get his name) please let him know how happy i am, He even gave my case a quick clean. Thumbs up for senior management for the role they play in this great service delivery. Just wish i had the option of buying directly from you as local suppliers will need to up their game 500% to even come close to match your service delivery.

PLEASE make sure that this mail finds its way to senior management,think they will appreciate the work and effort you guys deliver.

The service of the accounting staff at Syntech has been exceptional. The correspondence and queries have been dealt with in a very professional and timeous way and their pleasant manner is always much appreciated.

“Working with Syntech is a huge pleasure. Their can-do attitude toward any challenge is the reason we keep doing business with them. Their willingness to improve processes to match ours is a great positive in keeping a good work relationship going. Thanks Syntech!”

Syntech services so far as being excellent, you have being a great help thus far and accommodating. Keep up the good work and I’m crossing my fingers for opening day tomorrow, thanks.

I would just like to hereby express my gratitude in the communication from Philip Broodryk during my order I placed with Syntech.

With every step, I was informed of the updated ETA of the order and when there was any delays I was notified of this immediately.

In short, I would just like to say that I am extremely happy with the service level you have provided and that dealing with Syntech and Philip Broodryk is always a pleasant experience.

You have always gone above and beyond to help and it is greatly appreciated.

Syntech have been an amazing company to deal with. Their efficient and friendly service has always made it a pleasure to use them for products and services. Tracey has been amazing with getting great pricing and fast turnaround times when ordering items. I look forward to many wonderful years ahead.

Thanks, God bless

We have been dealing with Syntech for about 8 years now, and it has been an absolute pleasure.

Not only do they have a wonderful product range, they also have the sales personnel to back it up with excellent product knowledge and after sales service.

Their efficiency stands out head and shoulders above most other suppliers.

Keep up the great work guys.  We look forward to many more years of enjoyable business dealings.

The Ability IT Team