Syntech

Afternoon Jarrier, I would just like to thank you and Syntech for your awesome service during my time in the Mac Procurement department. You guys were extremely helpful and the very few hiccups we encounted were handled professionally and quickly! Thank you Syntech Team 🙂

I would just like to hereby express my gratitude in the communication from Philip Broodryk during my order I placed with Syntech.

With every step, I was informed of the updated ETA of the order and when there was any delays I was notified of this immediately.

In short, I would just like to say that I am extremely happy with the service level you have provided and that dealing with Syntech and Philip Broodryk is always a pleasant experience.

You have always gone above and beyond to help and it is greatly appreciated.

Firstly i want to thank you and your seniors, technicians for the best service ever, so happy to see that there is still organisations that care about the end user. I walk into your building yesterday and was welcomed with smiles and friendliness from everyone. Best of all was that i was assisted immediately and staff kept asking if i was being assisted. Thank you so much for sorting out my gaming case, the technician (did not get his name) please let him know how happy i am, He even gave my case a quick clean. Thumbs up for senior management for the role they play in this great service delivery. Just wish i had the option of buying directly from you as local suppliers will need to up their game 500% to even come close to match your service delivery.

PLEASE make sure that this mail finds its way to senior management,think they will appreciate the work and effort you guys deliver.

The service of the accounting staff at Syntech has been exceptional. The correspondence and queries have been dealt with in a very professional and timeous way and their pleasant manner is always much appreciated.

“We have experienced helpful staff and knowledgeable representatives. The products are extremely reliable, great quality and the pricing is very competitive.

The backup and customer service that Syntech has provided us are excellent and would highly recommend them and their products.”

Syntech are our Exclusive Distribution Partner for our Micron, Crucial and Ballistix brands in the region due to their incomparable dedication, understanding and focus on our core market areas.  With significant investment by the team over the last few years and the opening of their new state of the art facility in Cape Town I am excited to see just how one of our best engaged partners Worldwide can get even better!

My experience in working with Syntech is very much positive.
The professionalism is so refreshing and organized, working with Matthew & Kobus is such a great pleasure. The commitment to creating a win for all is something we appreciate.
They have adapted and are flexible to our culture, simply by understanding our needs and turn-around time.Thank you Syntech for making my buying process a very pleasant experience.

Thank you Jarrier

You’ve really been a great help. I wish syntech could supply all our products. By far the best company I have to deal with.

Otherwise have a great Christmas and a great New Year

Sondia

“Working with Syntech is a huge pleasure. Their can-do attitude toward any challenge is the reason we keep doing business with them. Their willingness to improve processes to match ours is a great positive in keeping a good work relationship going. Thanks Syntech!”

This week I had a problem with a DVR and popped in and spoke to Christian who asked me to bring the unit in to be tested. Unfortunately it turned out that I needed to replace the unit.

I placed an order for a new unit and asked them to get it to Christian to transfer the hard drive from the old unit. This was done and the drive formatted and tested. Christian then made sure that I could access the DVR via the network. I would like to express my sincere thanks to both Shauntino and Jed in sales for the professional way that the handled my problem and ensured that I left totally satisfied.

Especially, I would like to Thank Christian for the professional and friendly way I was treated. He certainly went out of his way and I really appreciated it. You may pass my thanks on to these guys. I have been in sales for 36 years and one of the earliest things I was told was that there are only two rules when it comes to customer. Rule 1 – The customer is always right. Rule 2 – If the customer is wrong see rule 1.

I think these guys are truly customer orientated.

As we work through each month, trying to meet client deadlines, sales targets and remain somewhat sane, I get to the end of each week thinking about who has been our best supplier. I’d just like to tell you about Syntech is often up there close to the top of my personal “best suppliers of the week” list. Your staff respond promptly to regular quote enquiries, you generally ship promptly and your logistics service leaves us in no doubt whatsoever as to where the stock is (they’re probably a bit over-enthusiastic in this regard!) prior to its delivery into our eager hands. We also receive excellent technical support from your team when selecting gear for our clients. Your product offering is exciting and technologically matched to our business, so we tend to go to your team first. Areas for improvement: a visiting sales rep in Durban to keep us abreast of new technology, and short-term credit facilities so we can get stock with our having to do banking thing before shipping. Otherwise, you’re all good. Thank you for making our lives a little bit easier in a challenging business world.